← Back to Help Center

Understanding Care Requests

A Care Request is how you connect your wellness needs with the right practitioner. Instead of scanning through hundreds of profiles, you specify your category, specific concerns, and session preferences—and we show you practitioners that match exactly those selections.

From your My Wellness page, you create a request by sharing your wellness focus, subcategories, travel preferences, and location. We then present you with practitioners that match your selections. You explore their profiles and reach out to the ones that feel right for you.

Once you send your care request to a practitioner, it will appear in your inbox as a pending match. As soon as the practitioner responds and accepts the request, you will be able to contact them through our built-in messenger, or by calling them directly.

It's a more intentional way to find the practitioner who's the perfect fit for your care journey.

Learn More

Explore these related guides to make the most of your Rooted Vitality experience: